> ## Documentation Index
> Fetch the complete documentation index at: https://help.ringjenny.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recordings and Transcripts Stored for Every Call

> Every call Ring Jenny handles is automatically recorded, transcribed, and summarized — searchable and playable directly in your dashboard.

Ring Jenny creates a complete, searchable record of every call it handles — audio recording, full text transcript, AI-generated summary, and call outcome — stored securely in your dashboard and ready to review any time. You never have to wonder what a caller said or how Ring Jenny handled a tricky situation.

<Warning>
  Some states and countries require you to inform callers that the call is being recorded. Ring Jenny can include a recording disclosure in your greeting automatically. Add it in **Dashboard > Customize > Greeting** before going live. Check your local laws to confirm what's required in your area.
</Warning>

## Where to Find Your Recordings

Go to **Dashboard > Call History** to see a chronological, searchable list of every call Ring Jenny has handled. Each row shows the caller, date, duration, and what action Ring Jenny took. Click any call to open the full record.

## What You Get for Every Call

<CardGroup cols={2}>
  <Card title="Audio Recording" icon="circle-play">
    Play the full call directly in your browser or download the audio file for your records.
  </Card>

  <Card title="Full Text Transcript" icon="file-lines">
    A word-for-word transcript of the entire conversation, formatted for easy reading with speaker labels.
  </Card>

  <Card title="AI Call Summary" icon="wand-magic-sparkles">
    A concise summary written by Ring Jenny's AI — what the caller wanted, what was discussed, and what was resolved.
  </Card>

  <Card title="Call Outcome" icon="circle-check">
    A clear label for how the call ended: appointment booked, message taken, call transferred, or spam blocked.
  </Card>
</CardGroup>

## Search and Filter Your Call History

Finding a specific call takes seconds. Use the search and filter tools at the top of **Dashboard > Call History** to narrow down your records.

<Tabs>
  <Tab title="Search by Caller">
    Enter a caller's name or phone number to pull up every call from that contact instantly.
  </Tab>

  <Tab title="Search by Date Range">
    Set a start and end date to view all calls within a specific period — useful for end-of-month reviews or finding a call from last Tuesday.
  </Tab>

  <Tab title="Search by Keyword">
    Type any word or phrase to search across all transcripts. Ring Jenny returns every call where that keyword appears in the conversation.
  </Tab>

  <Tab title="Filter by Outcome">
    Filter your call list by outcome type — show only booked appointments, only transferred calls, only spam-blocked calls, and so on.
  </Tab>
</Tabs>

<Tip>
  Use the keyword search to find every call where a caller mentioned a specific service, product, or concern. It's the fastest way to spot trends or pull all calls related to a particular topic.
</Tip>

## Storage and Access

Recordings and transcripts are stored securely in your Ring Jenny dashboard. Only you and the team members you've granted access to can view them — callers cannot access their own recordings through the dashboard.

<Note>
  Recordings are stored securely and are only accessible to you and your authorized team members. Callers do not receive access to recordings. Check your local regulations regarding call recording consent requirements and disclosure obligations.
</Note>

## Use Cases

<Accordion title="Review how Ring Jenny handled a difficult call">
  Pull up the transcript and recording to see exactly what Ring Jenny said and how the caller responded. Use this to refine your FAQs or adjust Ring Jenny's responses in your agent settings.
</Accordion>

<Accordion title="Confirm what a caller requested">
  If there's ever a dispute or confusion about what a caller asked for, go straight to the transcript for a word-for-word record of the conversation.
</Accordion>

<Accordion title="Replay a booking confirmation">
  Listen to the audio or read the transcript of an appointment booking to confirm the date, time, and details Ring Jenny communicated to the caller.
</Accordion>

<Accordion title="Train your team with real examples">
  Share recordings of well-handled calls as examples for onboarding new staff, or use edge-case calls to identify gaps in your Ring Jenny setup.
</Accordion>

## Frequently Asked Questions

<Accordion title="Can I download call recordings?">
  Yes. Open any call in **Dashboard > Call History** and click **Download** to save the audio file locally.
</Accordion>

<Accordion title="Can I share a transcript with a team member?">
  Yes. Each call record has a shareable link you can send to team members who have access to your Ring Jenny dashboard. You can also export the transcript as a text file.
</Accordion>

<Accordion title="Are transcripts available in Spanish?">
  Yes. Transcripts are stored in the original language of the conversation. A call conducted in Spanish produces a Spanish transcript — not a translated version.
</Accordion>

<Accordion title="Is there a limit to how many recordings I can store?">
  Recordings are stored securely in your dashboard based on your plan. Check **Dashboard > Billing** for storage details specific to your plan tier.
</Accordion>