> ## Documentation Index
> Fetch the complete documentation index at: https://help.ringjenny.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Insights Dashboard: Patterns & Business Trends

> See call volume, peak hours, caller intent, and outcomes in real time — so you can make smarter staffing and business decisions with your Ring Jenny data.

Ring Jenny's Insights dashboard turns your call data into clear, actionable information. See when your phone is busiest, what your callers keep asking about, and how Ring Jenny is performing — all in one place, updated in real time as calls come in.

<Info>
  Insights data is updated in **real time**. Every call Ring Jenny handles immediately contributes to your metrics — refresh the dashboard at any point to see the latest numbers.
</Info>

## How to Access Insights

Navigate to **Dashboard > Insights** from the main menu. Use the date range selector at the top to view data by day, week, or month.

## Key Metrics

<CardGroup cols={2}>
  <Card title="Total Calls" icon="phone">
    Total call volume broken down by day, week, or month. Spot growth trends and seasonal patterns at a glance.
  </Card>

  <Card title="Peak Call Hours" icon="chart-bar">
    A visual heatmap showing when your phone is busiest throughout the day and week. Know exactly when demand is highest.
  </Card>

  <Card title="Call Outcomes Breakdown" icon="chart-pie">
    See the split between appointments booked, messages taken, calls transferred, and spam blocked — as counts and percentages.
  </Card>

  <Card title="Top Caller Topics" icon="list-check">
    The questions and topics your callers ask about most, ranked by frequency. Automatically extracted from call transcripts by Ring Jenny's AI.
  </Card>

  <Card title="Missed Call Rate" icon="phone-missed">
    Compare your missed call rate before Ring Jenny to your current rate — a clear measure of how much Ring Jenny has improved your availability.
  </Card>

  <Card title="Minutes Used" icon="gauge">
    Track how many minutes you've used in the current billing period versus your plan limit, so you're never caught off guard.
  </Card>
</CardGroup>

## How to Use Your Insights

<Tabs>
  <Tab title="Optimize Staff Hours">
    Pull up the **Peak Call Hours** view and compare it against your current staff schedule. If most calls come in between 11am and 1pm but your team is stretched thin at lunch, adjust coverage accordingly. Ring Jenny handles calls 24/7, but knowing your busiest windows helps you decide when a human should be available for warm transfers.
  </Tab>

  <Tab title="Improve Your FAQs">
    Check the **Top Caller Topics** list weekly. If a question appears repeatedly that Ring Jenny isn't answering as well as it could, add a dedicated FAQ entry in **Dashboard > Settings > FAQs**. This keeps Ring Jenny's responses sharp and reduces the need for transfers on common topics.
  </Tab>

  <Tab title="Track Booking Performance">
    Filter **Call Outcomes** to show appointments booked. Track how this number grows week over week and correlate it with marketing campaigns or seasonal demand to understand what's driving bookings.
  </Tab>

  <Tab title="Monitor Call Volume Trends">
    Use the **Total Calls** chart with a monthly view to spot long-term trends — a steady increase signals growth, while a sudden spike might mean a campaign launched or a local event drove new inquiries.
  </Tab>
</Tabs>

<Tip>
  Review your Insights every week, not just monthly. The **Top Caller Topics** metric refreshes continuously, and new recurring questions can emerge quickly — especially after you launch a promotion, change your services, or get press coverage.
</Tip>

## Metrics Reference

| Metric             | What It Measures                               | Where to Find It      |
| ------------------ | ---------------------------------------------- | --------------------- |
| Total Calls        | Call volume over selected period               | Insights > Overview   |
| Peak Call Hours    | Busiest times of day/week                      | Insights > Peak Hours |
| Outcomes Breakdown | Booked / Message / Transferred / Spam          | Insights > Outcomes   |
| Top Topics         | Most common caller questions                   | Insights > Topics     |
| Missed Call Rate   | Unanswered calls (before vs. after Ring Jenny) | Insights > Overview   |
| Minutes Used       | Billing period usage vs. plan limit            | Insights > Usage      |

## Frequently Asked Questions

<Accordion title="How far back does Insights data go?">
  Insights shows data from the date your Ring Jenny account was activated. All historical call data is retained and available in the dashboard — use the date range selector to look back as far as your account history goes.
</Accordion>

<Accordion title="Can I export Insights data?">
  Yes. Click **Export** in the top-right corner of the Insights dashboard to download a CSV of your call data for a selected date range. Use this for reporting, spreadsheet analysis, or sharing with your team.
</Accordion>

<Accordion title="What counts as a 'missed call' in the metrics?">
  The missed call rate compares unanswered calls from before Ring Jenny was active (based on data you can optionally import) to your current rate. Once Ring Jenny is live, every inbound call is answered — your missed call rate effectively drops to zero for calls Ring Jenny handles.
</Accordion>

<Accordion title="Can I see Insights broken down by phone number?">
  If you have multiple Ring Jenny numbers (available on Growth plan), you can filter Insights by individual number to compare performance across different lines or locations.
</Accordion>