> ## Documentation Index
> Fetch the complete documentation index at: https://help.ringjenny.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up your call forwarding

> Redirect your business number to Ring Jenny with step-by-step call forwarding instructions for iPhone, Android, and landline or VoIP services.

## Forwarding Calls to Ring Jenny

Ring Jenny is always ready to answer your calls—but when she's on the clock is totally up to you. You control when Ring Jenny is active by turning **call forwarding** on or off for your business phone number. Forwarding your calls to your custom Ring Jenny number lets her **answer calls, respond to customers, and handle things on your behalf**—without changing your existing number. The Ring Jenny team will never interrupt your current service, and we'll always notify you by email before you get close to any overage charges. Read through the guide below to understand how call forwarding works and how to set it up for your specific phone provider.

***

## What Is Call Forwarding?

Call forwarding is when your phone sends incoming calls to another number automatically—like your Ring Jenny number. Once it's set up, your original business number stays the same, but Ring Jenny handles the calls in the background.

***

## Types of Call Forwarding

There are two main types of call forwarding:

* **Unconditional Forwarding** — Forwards **all** calls to Ring Jenny, immediately and automatically.
* **Conditional Forwarding** — Only forwards calls **in specific situations**:
  * **If busy** (when you're already on the phone)
  * **If no answer** (when you don't pick up)
  * **If unreachable** (when your phone is off or has no signal)

If you want Ring Jenny to handle **more than one condition** (like both *busy* and *no answer*), you'll need to set each one up **separately** using its own code. Not all carriers support conditional forwarding.

***

## How to Set Up Call Forwarding

Most carriers use special dial codes to set up forwarding. It will look something like this:

1. Open your phone's dialer (like you're making a call).
2. Enter the setup code **plus** your Ring Jenny number. For example: `**21*1234567890#`
3. Press **Call**.
4. You'll usually hear a confirmation tone or message.

**IMPORTANT:** Setup codes vary by carrier. Be sure to scroll down and follow the specific instructions for your carrier below to ensure Ring Jenny works correctly.

***

## iPhone Users: Turn Off Live Voicemail

If you're using an iPhone, be sure to turn off **Live Voicemail**. This feature can prevent Ring Jenny from receiving forwarded calls when you don't answer—especially if you're using conditional forwarding.

**To turn it off:**

1. Open the **Settings** app.
2. Tap **Phone**.
3. Tap **Live Voicemail**.
4. Toggle it **off**.

Ring Jenny works best when your iPhone isn't trying to screen or answer calls on its own.

***

## How to Turn Off Call Forwarding

To turn off call forwarding, you'll either dial a special code from your phone or disable it in your provider's app or settings.

* To disable **all forwarding**: dial your carrier's cancel code (like `##21#` or `*73`) and press **Call**.
* To disable **specific conditions** (for GSM networks like AT\&T and T-Mobile):
  * `##67#` disables forwarding when **busy**
  * `##61#` disables forwarding when **no answer**
  * `##62#` disables forwarding when **unreachable**

**Heads up:** Not all carriers support these specific disable codes.

* The codes above work for most GSM networks—like AT\&T, T-Mobile, and providers such as Cricket, Metro, and Mint.
* **Verizon and Boost Mobile** don't support condition-specific disable codes. Use `*73` to turn off all forwarding instead.
* **Google Voice, RingCentral, and other VoIP services** require you to manage forwarding in their app or website.

When in doubt, check your carrier's section below for exact instructions.

***

## Carrier Instructions

**Popular Cell Phone Networks:** AT\&T, Verizon, T-Mobile, Boost Mobile, Mint Mobile, Cricket Wireless, Consumer Cellular, Sprint, Xfinity Mobile, U.S. Cellular

**Popular VoIP & Web Phone Systems:** OpenPhone, RingCentral, Google Voice, Grasshopper, Dialpad, Vonage Business Communications, Zoom Phone, FreedomVoice

**Landline:** Landlines (General Instructions)

***

## Popular Cell Phone Networks

### ➤ AT\&T

**Unconditional Forwarding (All Calls):** Dial: `**21*[RingJennyNumber]#` Example: `**21*1234567890#` Press **Call**. You'll hear a confirmation tone.

**Conditional Forwarding:** Set each one up separately if you want Ring Jenny to handle multiple scenarios:

* If busy: `**67*[RingJennyNumber]#`
* If no answer: `**61*[RingJennyNumber]#`
* If unreachable: `**62*[RingJennyNumber]#`

**To Disable Forwarding:**

* Disable all forwarding: `##21#`
* Disable busy forwarding: `##67#`
* Disable no answer forwarding: `##61#`
* Disable unreachable forwarding: `##62#`

**Notes:**

* iPhone users can also go to *Settings > Phone > Call Forwarding* to enable unconditional forwarding (not conditional).
* Conditional forwarding requires dial codes.
* Works on AT\&T and most MVNOs like Cricket and Consumer Cellular.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Verizon

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call**. You may hear a confirmation tone.

**Conditional Forwarding:** Set each one up separately:

* If busy: `*90[RingJennyNumber]`
* If no answer: `*92[RingJennyNumber]`

**To Disable Forwarding:**

* Disable all forwarding: `*73`
* Verizon does not support disabling individual conditional rules.

**Notes:**

* Verizon does not support the iPhone Call Forwarding toggle—use the dialer.
* Always test your setup by calling from another phone.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ T-Mobile

**Unconditional Forwarding (All Calls):** Dial: `**21*[RingJennyNumber]#` Example: `**21*1234567890#` Press **Call**.

**Conditional Forwarding:** Set each one up separately:

* If busy: `**67*[RingJennyNumber]#`
* If no answer: `**61*[RingJennyNumber]#`
* If unreachable: `**62*[RingJennyNumber]#`

**To Disable Forwarding:**

* Disable all forwarding: `##21#`
* Disable busy forwarding: `##67#`
* Disable no answer forwarding: `##61#`
* Disable unreachable forwarding: `##62#`

**Notes:**

* iPhone users can use *Settings > Phone > Call Forwarding* to turn on unconditional forwarding.
* Conditional setup requires dial codes.
* Applies to T-Mobile and MVNOs like Metro, Mint, and Ultra.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Boost Mobile

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call**.

**Conditional Forwarding:** Not reliably supported. Most Boost users only have access to unconditional forwarding.

**To Disable Forwarding:**

* Disable all forwarding: `*73` or `*720`
* No carrier-supported method to disable conditions separately.

**Notes:**

* Boost Mobile does not support iPhone's call forwarding settings—use dial codes only.
* Behavior may vary by device model or region.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Mint Mobile

**Unconditional Forwarding (All Calls):** Dial: `**21*[RingJennyNumber]#` Example: `**21*1234567890#` Press **Call**.

**Conditional Forwarding:** Set each one up separately if you want Ring Jenny to handle multiple scenarios:

* If busy: `**67*[RingJennyNumber]#`
* If no answer: `**61*[RingJennyNumber]#`
* If unreachable: `**62*[RingJennyNumber]#`

**To Disable Forwarding:**

* Disable all forwarding: `##21#`
* Disable busy forwarding: `##67#`
* Disable no answer forwarding: `##61#`
* Disable unreachable forwarding: `##62#`

**Notes:**

* Mint uses T-Mobile's GSM network, so all standard forwarding codes work.
* iPhone users can also use *Settings > Phone > Call Forwarding* for unconditional forwarding.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Cricket Wireless

**Unconditional Forwarding (All Calls):** Dial: `**21*[RingJennyNumber]#` Example: `**21*1234567890#` Press **Call**.

**Conditional Forwarding:** Set each one up separately:

* If busy: `**67*[RingJennyNumber]#`
* If no answer: `**61*[RingJennyNumber]#`
* If unreachable: `**62*[RingJennyNumber]#`

**To Disable Forwarding:**

* Disable all forwarding: `##21#`
* Disable busy forwarding: `##67#`
* Disable no answer forwarding: `##61#`
* Disable unreachable forwarding: `##62#`

**Notes:**

* Cricket runs on AT\&T's GSM network and supports standard GSM forwarding codes.
* iPhone users can use *Settings > Phone > Call Forwarding* for unconditional forwarding.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Consumer Cellular

**Unconditional Forwarding (All Calls):** Dial: `**21*[RingJennyNumber]#` Example: `**21*1234567890#` Press **Call**.

**Conditional Forwarding:** Set each one up separately:

* If busy: `**67*[RingJennyNumber]#`
* If no answer: `**61*[RingJennyNumber]#`
* If unreachable: `**62*[RingJennyNumber]#`

**To Disable Forwarding:**

* Disable all forwarding: `##21#`
* Disable busy forwarding: `##67#`
* Disable no answer forwarding: `##61#`
* Disable unreachable forwarding: `##62#`

**Notes:**

* Consumer Cellular typically uses AT\&T or T-Mobile's network depending on your SIM.
* GSM codes usually work, but test to confirm.
* iPhone users can use *Settings > Phone > Call Forwarding* for unconditional setup.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Sprint

Sprint has merged with T-Mobile, but if you're still on an older Sprint plan or device, use the instructions below.

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call**. You should hear a confirmation tone.

**Conditional Forwarding:** Set each one up separately:

* If busy: `*73[RingJennyNumber]`
* If no answer: `*74[RingJennyNumber]`
* If unreachable: `*75[RingJennyNumber]`

These may not be available on all Sprint plans or devices—test to confirm.

**To Disable Forwarding:**

* Disable all forwarding: `*720`
* Conditional disable codes are not consistently supported on Sprint legacy plans.

**Notes:**

* Sprint forwarding setup is done via dialer only—no app or settings-based option.
* Most users on Sprint have been migrated to T-Mobile and should follow **T-Mobile's** setup instructions.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ Xfinity Mobile

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call**. You should hear a confirmation tone.

**Conditional Forwarding (No Answer Only):** Dial: `*71[RingJennyNumber]` Example: `*711234567890` Press **Call**. You should hear a confirmation tone.

**To Disable Forwarding:**

* Disable all forwarding: `*73`
* No known support for disabling conditional forwarding separately.

**Notes:**

* Xfinity Mobile only supports **no answer** conditional forwarding via `*71`.
* You cannot adjust how long the phone rings before forwarding kicks in.
* If dial codes don't work, contact Xfinity Mobile support to enable forwarding on your account.
* iPhone users: Make sure Live Voicemail is turned off.

***

### ➤ U.S. Cellular

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call**. You should hear a confirmation tone.

**Conditional Forwarding:**

* Busy: `*90[RingJennyNumber]`
* No answer: `*92[RingJennyNumber]`

Press **Call** after each code.

**To Disable Forwarding:**

* Disable all forwarding: `*720`
* Disable busy forwarding: `*900`
* Disable no answer forwarding: `*920`

**Notes:**

* These codes are entered via your phone's dialer and may not provide a confirmation message.
* Ensure you're within U.S. Cellular's coverage area when setting up or disabling call forwarding.
* iPhone users: Make sure Live Voicemail is turned off.

***

## Popular VoIP & Web Phone Systems

### ➤ OpenPhone

📖 [Full setup instructions from OpenPhone support](https://support.openphone.com/hc/en-us/articles/1500009886441-How-to-forward-your-OpenPhone-calls-to-a-different-number)

**Unconditional Forwarding (All Calls):**

1. Click **Settings** from the left-hand menu.
2. Under **Workspace**, click **Phone Numbers**.
3. Select the phone number you want to forward.
4. In the **Call flow** section, select **Forward all calls**.
5. Add your Ring Jenny number and click **Forward**.

**Conditional Forwarding:** To forward calls only at specific times or if unanswered:

* For forwarding **outside business hours**:
  1. Go to **Call flow settings**.
  2. Click **Business hours**.
  3. Under **Outside business hours**, add the Ring Jenny number you want to forward to.
* For forwarding **during business hours (unanswered calls)**:
  1. In **Call flow**, scroll to the **Unanswered calls** section.
  2. Under **When no one answers**, select **Forward to another number**.
  3. Enter your Ring Jenny number.

**To Disable Forwarding:**

* Return to your call flow settings and remove or turn off the forwarding rule.

**Notes:**

* OpenPhone supports granular routing based on time of day and availability.
* Forwarding settings apply per phone number.

***

### ➤ RingCentral

📖 [Full setup instructions from RingCentral support](https://support.ringcentral.com/article-v2/Forwarding-calls-external-number.html?brand=RC_US\&language=en_US\&product=RingEX)

**Unconditional Forwarding (All Calls):**

1. Click your profile picture at the top left.
2. Click **Call rules**.
3. Toggle on **Forward all calls**.
4. Click **Save**.

**Conditional Forwarding:** To forward calls based on a schedule:

1. Click your profile picture at the top left.
2. Click **Call rules**.
3. Click **Add schedule**.
4. Use the date and time selectors to set when you want calls forwarded.
5. Click **Save**.

**To Disable Forwarding:**

* Go to **Call rules** and toggle off **Forward all calls** or remove any active schedule.

**Notes:**

* RingCentral supports detailed routing and scheduling logic via the app or admin portal.
* Settings apply per user or extension.

***

### ➤ Google Voice

**Unconditional Forwarding (All Calls):** To forward calls from Google Voice to Ring Jenny, you'll need to link your Ring Jenny number and verify it.

1. Log into Ring Jenny and go to **Account > Account Settings**.
2. Enable the **"Call Forwarding Verification – SMS authentication code"** toggle.

You can set up and configure call forwarding from the Google Voice desktop browser or from within the Google Voice device app.

**For Desktop:**

1. In a new tab, go to [Google Voice](https://voice.google.com/).
2. In the top right, click the **Settings** gear icon.
3. Under **Account > Linked numbers**, click **New linked number**.
4. Enter your Ring Jenny number and click **Send code**.
5. Return to the Ring Jenny **Account Settings** tab and click **View text messages**. This opens a window displaying any verification codes sent to your Ring Jenny number.
6. Back in Google Voice, enter the code received and click **Verify**.
7. Once verified, go to **Settings > Calls**.
8. Under **Incoming calls**, ensure **Call Forwarding** is enabled for your linked Ring Jenny phone number.
9. Return to Ring Jenny and disable the verification code toggle.

**For Device App:**

1. Open the Google Voice app and go to settings (three-bar hamburger menu, top left).
2. Tap **Devices and numbers**.
3. Tap **New linked number**.
   1. Input your Ring Jenny phone number and **uncheck the "number belongs to this device" option**.
   2. Click **Send code**.
4. Return to the Ring Jenny **Account Settings** tab and click **View text messages** to view the verification code. Remember to disable the verification code toggle afterward.
5. Back in the Google Voice app, enter the code received and tap **Verify**. Google Voice automatically enables call forwarding when you link a number, but it's best to double-check.
6. Tap back out of **Devices and numbers**.
7. Still within settings, tap into **Incoming Calls** and ensure the call forwarding toggle is enabled for your Ring Jenny phone number.

**Conditional Forwarding:** Not supported. Google Voice only allows full (unconditional) call forwarding.

**To Disable Forwarding:**

* Toggle it off under **Settings > Calls > Incoming calls**.
* Or go to **Settings > Linked numbers** and remove the Ring Jenny number.

**Notes:**

* You must verify your Ring Jenny number before Google Voice will forward to it.
* Setup must be completed via web browser, not the mobile app.
* Call forwarding options vary depending on whether you have the paid or free version.

***

### ➤ Grasshopper

📖 [Full setup instructions from Grasshopper support](https://grasshopper.com/blog/how-to-forward-calls/)

**Unconditional Forwarding (All Calls):**

1. Log into your [Grasshopper account](https://grasshopper.com/).
2. Go to **Settings > Call Forwarding Settings > Extensions**.
3. Find the number or extension you want to forward and click **Edit**.
4. Enter your Ring Jenny number as the forwarding destination (mobile, landline, or voicemail).
5. Choose how Grasshopper should handle the call (e.g., announce it before pickup).
6. Select a forwarding schedule (e.g., 24/7, weekends, or custom hours).
7. Save your settings.
8. Make a test call to confirm forwarding is working.

**Conditional Forwarding:** Grasshopper allows conditional routing based on time and call rules. Use the schedule settings during setup to apply forwarding only at specific times.

**To Disable Forwarding:**

* Go to the same **Call Forwarding Settings > Extensions** section.
* Click **Edit** and remove the Ring Jenny number or adjust the time schedule to disable routing.

**Notes:**

* Grasshopper forwarding works across mobile, desktop, and landline.
* You can forward to multiple numbers or configure advanced handling if needed.

***

### ➤ Dialpad

📖 [Full setup instructions from Dialpad support](https://help.dialpad.com/docs/manage-your-dialpad-devices)

**Unconditional Forwarding (All Calls):** To forward calls from Dialpad to Ring Jenny, you'll need to link and verify your Ring Jenny number.

1. Log into Ring Jenny **Admin** and go to the **Account** tab.
2. Enable the setting **"Call Forwarding Verification – Dialpad"**.
3. Log into your [Dialpad account](https://dialpad.com/login).
4. Go to **Your Settings > Your Devices**.
5. Click **Add new**, then select **Add a forwarding number**.
6. Enter your Ring Jenny number and click **Verify**. Dialpad will call your Ring Jenny number and she will press 1 to verify the setup.
7. Choose how you want forwarding to work under **Advanced Settings** (e.g., always forward, forward when unavailable).

**Conditional Forwarding:** Dialpad allows advanced call routing (e.g., based on availability, business hours, or custom logic). Configure these options under **Call Handling & Forwarding** in your user or company settings.

**To Disable Forwarding:**

* Return to **Your Settings > Your Devices** and remove or disable the Ring Jenny forwarding number.

**Notes:**

* Verification via Ring Jenny Admin is required to activate forwarding.
* Dialpad also supports call routing logic through departments, call queues, and ring rules.

***

### ➤ Vonage Business Communications

📖 [Full setup instructions from Vonage Business support](https://businesssupport.vonage.com/articles/answer/Call-Forwarding-24813)

**Unconditional Forwarding (All Calls):**

**For Admins:**

1. Sign in to the Vonage Admin Portal.
2. Navigate to **Phone System > Extensions**.
3. Hover over the desired extension and click the **Pencil** icon.
4. Click **Call Forwarding**, then toggle **Forward Calls** to enabled.
5. Select **Send To Ext. or Number**, enter the forwarding number (e.g., your Ring Jenny number), and choose your Caller ID preference.
6. Click **Save**.

**For End Users:**

1. Sign in to your Vonage online account.
2. Click your **Avatar**, then select **Settings**.
3. Click **Call Forwarding** and enable **Forward All Calls**.
4. Enter the forwarding number and select your Caller ID preference.
5. Click **Save**.

**Conditional Forwarding:**

* Use features like **Follow Me** and **Simultaneous Ring** to forward calls based on specific conditions.
* These settings can be configured in the **Call Forwarding** section of your account.

**To Disable Forwarding:**

* Admins: Toggle off **Forward Calls** in the Admin Portal.
* End users: In your account settings, select an alternative option such as **Voicemail**, **Follow Me**, or **Simultaneous Ring**.

**Notes:**

* Avoid forwarding calls to a mobile number that also uses the Vonage Mobile App, to prevent duplicate call notifications.

***

### ➤ Zoom Phone

📖 [Full setup instructions from Zoom Phone support](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0069180)

**Unconditional Forwarding (All Calls):**

1. Sign in to the [Zoom web portal](https://zoom.us/signin#/login).
2. Click **Phone** in the navigation menu.
3. Go to the **Settings** tab.
4. Under **Business Hours** or **Closed Hours**, click **Edit** next to **Call Handling**.
5. Click **Add Phone Number** to forward to an external number (e.g., your Ring Jenny number).
6. Enter the country/region, phone number, and a description.
7. Click **Save**.

**Conditional Forwarding:** Zoom Phone supports forwarding based on Business Hours, Closed Hours, Break Hours, and Holiday Hours. You can set different call handling rules for each time period by editing them individually in your settings.

**To Disable Forwarding:**

* Return to the **Call Handling** settings for the relevant time period.
* Remove the external number or toggle off the forwarding option.

**Notes:**

* If you're unable to add an external number, your Zoom admin may need to allow it.

***

### ➤ FreedomVoice

📖 [Full setup instructions from FreedomVoice support](https://static.freedomvoice.com/userGuides/VOuser/UserGuide.pdf)

**Unconditional Forwarding (All Calls):**

1. Log in to your [WebLink Control Panel](https://weblink.freedomvoice.com/).
2. Navigate to **Settings > Call Delivery > Call Forwarding**.
3. Select your default mailbox (e.g., 801).
4. Click **Add** to create a new forwarding entry.
5. Enter your Ring Jenny number as the forwarding destination.
6. Optionally, click **Add Call Time** to set specific days/times for forwarding.
7. Click **Save**.

**Conditional Forwarding:**

* Various options may be available in the configuration settings.

**To Disable Forwarding:**

* In the **Call Forwarding** section, uncheck the **Active** box next to the forwarding entry.
* Alternatively, remove the forwarding entry by clicking **Remove**.

***

## Landline

### ➤ Landlines (General Instructions)

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **Call** or wait for confirmation (you may hear a tone or voice prompt).

**To Disable Forwarding:**

* Disable all forwarding: `*73`

**Notes:**

* These dial codes work for most traditional landline providers in the U.S. (e.g., AT\&T Landline, CenturyLink, Frontier).
* If `*72` or `*73` doesn't work, contact your landline provider's support or check your phone bill for the carrier name.
* These codes are entered just like making a phone call—no special settings needed.

***

## ➤ Vonage (Residential)

**Unconditional Forwarding (All Calls):** Dial: `*72[RingJennyNumber]` Example: `*721234567890` Press **1** to confirm. You should hear a confirmation tone.

**To Disable Forwarding:**

* Disable all forwarding: `*73`

**Notes:**

* You can also enable or manage call forwarding from your [Vonage online account](https://support.vonage.com/articles/answer/Set-Up-Call-Forwarding-9329) under **Features & Settings > Calling Features > Call Forwarding**.
* You can specify how many seconds your phone rings before forwarding.
* Forwarding to international numbers may incur additional charges.
* iPhone users: Make sure Live Voicemail is turned off.
* 📖 [Full setup instructions from Vonage Residential support](https://support.vonage.com/articles/answer/Set-Up-Call-Forwarding-9329)