> ## Documentation Index
> Fetch the complete documentation index at: https://help.ringjenny.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Your Ring Jenny AI Agent Greeting and Voice Style

> Personalize the first words your callers hear — set your agent's name, tone, and opening line to perfectly match your brand's voice.

The greeting is the first impression your callers get when Ring Jenny picks up. A well-crafted greeting sets the right tone, immediately reassures the caller they've reached the right place, and makes the interaction feel natural. You can customize everything from the opening words to the agent's name and overall tone.

## What You Can Customize

<CardGroup cols={2}>
  <Card title="Opening Greeting Text" icon="message">
    Write the exact words Ring Jenny says when it picks up — include your business name and a warm prompt for the caller to get started.
  </Card>

  <Card title="Agent Name" icon="user">
    Rename your agent from "Jenny" to any name that fits your brand — "Alex," "Sarah," "Max," or anything you choose.
  </Card>

  <Card title="Tone" icon="sliders">
    Choose between **Professional** (formal, polished) and **Casual** (friendly, conversational) to match your brand's personality.
  </Card>

  <Card title="On-Hold Message" icon="hourglass">
    Set a brief message Ring Jenny plays while it looks up information — for example, "Give me just one moment while I check that for you."
  </Card>
</CardGroup>

## How to Set Up Your Greeting

<Steps>
  <Step title="Go to Agent Settings > Greeting">
    Log in to your Ring Jenny Account, click [**Agent Settings**](https://app.ringjenny.com/voice-agent/agent-settings) in the left sidebar, then select [**Greeting**](https://app.ringjenny.com/voice-agent/agent-settings?tab=greeting) from the submenu.
  </Step>

  <Step title="Write Your Opening Greeting">
    In the **Greeting Text** field, type the exact phrase you want Ring Jenny to say when it answers. Include your business name and an open-ended prompt so callers know how to proceed.

    If you're not sure where to start, use one of the example templates in the section below.
  </Step>

  <Step title="Choose Your Tone ( Agent Profile )">
    Click [Agent Profile](https://app.ringjenny.com/voice-agent/agent-settings?tab=agent-profile) sub menu Select either \*\*Cheerful, Formal \*\*or **Casual** using the tone toggle. This setting influences how Ring Jenny phrases responses throughout the entire call — not just the greeting.
  </Step>

  <Step title="Set Your Agent Name">
    In the **Agent Name** field, replace "Jenny" with the name you'd like Ring Jenny to use. This name will appear in call transcripts and notifications as well.
  </Step>

  <Step title="Set Your On-Hold Message (Optional)">
    In the **On-Hold Message** field, enter a short phrase for Ring Jenny to say while it retrieves information. Keep it natural — something like *"Just one moment, let me look that up for you."*
  </Step>

  <Step title="Preview and Test Your Greeting">
    Click **Preview** to hear your greeting read back using Ring Jenny's voice. Adjust the wording if anything sounds off, then click **Save**.
  </Step>
</Steps>

<Note>
  Greeting changes take effect immediately. Test your new greeting by calling your Ring Jenny forwarding number right after saving — no waiting, no delays.
</Note>

## Example Greetings by Business Type

Use these examples as a starting point and edit them to match your business name and style.

<Tabs>
  <Tab title="Medical & Professional">
    **Tone:** Professional

    > *"Thank you for calling \[Practice Name], this is Jenny. How can I assist you today?"*

    Clear, calm, and reassuring — ideal for medical offices, law firms, financial advisors, and other professional service providers where trust and formality matter.
  </Tab>

  <Tab title="Home Services">
    **Tone:** Casual

    > *"Hey there! Thanks for calling \[Business Name]. What can we help you with today?"*

    Friendly and approachable — works well for plumbers, electricians, landscapers, and contractors who want to feel accessible and easy to work with.
  </Tab>

  <Tab title="Retail & Hospitality">
    **Tone:** Casual or Professional

    > *"Welcome to \[Store Name], this is Jenny! What brings you in today?"*

    Warm and inviting — great for boutiques, salons, restaurants, and any business where a welcoming tone encourages customers to engage.
  </Tab>
</Tabs>

## Tips for a Great Greeting

<Accordion title="Keep it under 10 seconds">
  Callers want to feel heard quickly. A greeting that runs longer than about 10 seconds can feel like a recording and cause callers to disengage before Ring Jenny even gets to help them. Aim for one sentence — your business name, agent name, and a simple prompt.
</Accordion>

<Accordion title="Always include your business name">
  Callers should know immediately they've reached the right place. Including your business name in the first few words eliminates any confusion and builds caller confidence from the very first second.
</Accordion>

<Accordion title="Avoid jargon and abbreviations">
  Ring Jenny reads your greeting text phonetically. Abbreviations, acronyms, or internal shorthand may be mispronounced. Write out words in full — for example, use "Doctor" instead of "Dr." and "and" instead of "&."
</Accordion>

<Tip>
  Try both **Professional** and **Casual** tones using the preview feature before you decide. What sounds natural in writing doesn't always translate the way you expect when spoken aloud — listen to both and pick the one that best reflects how your team actually speaks to customers.
</Tip>