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Every Ring Jenny plan comes with a monthly minute allowance that covers the AI call handling time for your business. Understanding how minutes are counted — and keeping an eye on your usage — helps you stay in control and ensures Ring Jenny is always there when your customers call.

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What Are “Minutes”?

Minutes measure the total time Ring Jenny spends actively handling calls on your behalf each month. The clock starts when Ring Jenny answers a call and stops when the call ends. All of that active handling time counts toward your monthly allowance.
Partial minutes are rounded up to the nearest whole minute. A 1 minute 10 second call counts as 2 minutes.

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What does NOT count toward your minutes

Not every call uses up your allowance. Ring Jenny is smart about filtering out calls that don’t deserve your time — or your minutes.

Spam Calls Blocked

Calls that Ring Jenny’s spam detection automatically blocks before they connect are not counted toward your monthly minutes.

Robocalls Detected Early

If Ring Jenny determines within the first few seconds that a call is a robocall, it disconnects and the call is not counted toward your minutes.

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Checking Your Usage

Stay on top of how many minutes you’ve used and how many you have left at any point in the billing period.
1

Go to Insights

Navigate to Dashboard > Insights > Usage.
2

Review your minute summary

You’ll see your total minutes used, minutes remaining, and your plan’s monthly allowance for the current billing period at a glance.
3

Explore the daily breakdown

Scroll down to see a day-by-day chart of your call volume. Use this to spot busy periods and plan accordingly.
Set up a low-minutes email alert so you get notified before you run out. Go to Dashboard > Settings > Notifications and enable Low minutes alerts. You’ll receive an email when you’re approaching your limit — giving you time to upgrade before service is interrupted.

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What Happens When You Run Out of Minutes

If you exhaust your monthly minute allowance, Ring Jenny stops answering calls for the rest of the billing period. Your callers will be routed to your normal voicemail instead. To restore service immediately, upgrade to a higher plan.
Here’s what you need to know about running out of minutes:
Upgrading your plan instantly restores Ring Jenny’s ability to answer calls. The new minute allowance takes effect immediately — you don’t have to wait for your next billing cycle.To upgrade, go to Dashboard > Settings > Billing > Change Plan, select a higher plan, and confirm. Ring Jenny will be back answering calls within moments.
No. Unused minutes expire at the end of each billing period and do not carry over to the following month. Your allowance resets to your full plan total on each billing date.

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Tips for Managing Your Minutes

Make the most of your monthly allowance with these best practices.

Enable spam filtering

Make sure spam filtering is active so Ring Jenny automatically blocks junk calls before they eat into your allowance. Check your spam settings at Dashboard > Settings > Call Handling.

Review your Insights regularly

Visit Dashboard > Insights > Usage to see which call types and time periods consume the most minutes. Identifying patterns helps you decide whether to adjust how Ring Jenny handles certain calls.

Upgrade before you hit the limit

If you’re regularly using more than 80% of your monthly minutes, consider upgrading to the next plan. Upgrading before you run out prevents any gap in service for your callers.

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Minutes by Plan

To change your plan, go to Dashboard > Settings > Billing > Change Plan. See the Billing and Plans page for full details on what’s included in each plan.