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Every robocall and spam solicitation that reaches Ring Jenny uses your plan’s minutes — even if no real conversation takes place. Spam filtering lets you automatically detect and end those calls before they cost you anything, so your minutes are reserved for real customers. You can set filtering to be as broad or as precise as you need.

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How Spam Filtering Works

Ring Jenny automatically analyzes each incoming call for common spam signals — robocall audio patterns, known spam number databases, and caller behavior indicators. When a call matches these signals, Ring Jenny ends it immediately without consuming your minutes. No transcript is generated, and no notification is sent for calls blocked this way.
Spam filtering is included in all Ring Jenny plans at no extra cost. There’s nothing to unlock or upgrade — just configure the settings to match your preferences.

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What You Can Configure

Block Toll-Free Numbers

Toggle on to automatically end all calls from toll-free numbers (1-800, 1-888, 1-877, etc.). Useful if you rarely receive legitimate calls from these prefixes.

Custom Blocklist

Add specific phone numbers you never want to reach Ring Jenny. Calls from these numbers are ended immediately, every time.

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How to Configure Spam Filtering

1

Go to Agent Settings > Spam Filters

Log in to your Ring Jenny, click Agent Settings in the left sidebar, then select **Spam Filters **from the submenu.
2

Enable Detect Spam & Hang UP

Make sure the Detect spam and hang up toggle is turned on. This is Ring Jenny’s baseline protection — it blocks robocalls and known spam sources without any additional configuration.
3

Toggle Block Toll Free Numbers (Optional)

If you want to block all calls from toll-free numbers, turn on the Block Toll-Free Numbers toggle. If you have suppliers, partners, or vendors who call from 1-800 numbers, add those numbers to your allowlist before enabling this setting.
4

Add Numbers to Your Blocklist (Optional)

Under Custom Blocklist, click Add Number, enter the phone number you want to block, and click Save. You can add as many numbers as you need.
5

Add Numbers to Your Allowlist (Optional)

Under Allowlist, click Add Number and enter any numbers that should always get through regardless of your other filtering settings. This is the right place to add your suppliers, partners, or any contact whose number might otherwise be caught by your rules.
6

Save Your Settings

Click Save to apply all your changes. Spam filtering rules take effect immediately on the next incoming call.
Be careful enabling Block Toll-Free Numbers if your suppliers, vendors, or business partners regularly call you from 1-800 or 1-888 numbers. Add those numbers to your allowlist first — otherwise those calls will be blocked automatically without any notification.
Calls blocked by spam filtering do not count against your plan’s monthly minutes. Only calls that Ring Jenny actively handles — greets, converses with, or takes a message from — use your minutes.