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If you would like your Ring Jenny agent to collect information when callers leave a message, such as their address or favorite color, you can add custom questions specific to your business by following the instructions below:
  1. Navigate to Agent Settings -> Message Questions
  2. Locate the Add Question section on the page
  3. Select ’+ Add Question’ button
  4. Write the question you would like Ring Jenny to ask the caller - Ring Jenny will ask the question exactly as written, so phrasing is key
  5. Remember: Ring Jenny already gathers the phone number of the caller and asks for their full name!
  6. Publish your changes
  • With all updates to your Ring Jenny agent, we recommend calling your agent after publishing and testing them to ensure you approve of the caller experience for your business.