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Find answers to the questions customers ask most often about Ring Jenny. If you don’t see what you’re looking for, the support team is always happy to help.
No — your business phone number stays exactly as it is. Ring Jenny works through call forwarding, meaning callers always dial your real number. You simply forward those calls to Ring Jenny, and she answers on your behalf. Your customers never see or dial Ring Jenny’s number directly.
Yes — Ring Jenny is compatible with any phone, carrier, or VoIP provider that supports call forwarding. This includes mobile carriers (AT&T, Verizon, T-Mobile, etc.), landlines, and business VoIP platforms like RingCentral, Grasshopper, and Google Voice. If your phone can forward calls, Ring Jenny can answer them.
When your plan’s included minutes are exhausted, Ring Jenny stops answering calls and your callers will reach your regular voicemail instead. To restore service immediately, go to Dashboard > Billing and upgrade to a higher-tier plan or wait for your plan to reset at the start of your next billing cycle.
Set up usage alerts in Dashboard > Billing > Notifications to get a heads-up before you run out of minutes.
Yes — if a caller doesn’t want to book an appointment or Ring Jenny can’t resolve their request, she’ll offer to take a message. You can define custom questions for Ring Jenny to ask (such as name, reason for calling, and best callback time) in Dashboard > Settings > Message Taking. You’ll receive an instant notification with the message details as soon as the call ends.
Yes — Ring Jenny answers calls 24 hours a day, 7 days a week, 365 days a year. She doesn’t have shifts, holidays, or sick days. As long as call forwarding is active, Ring Jenny is on the job. You can configure her greeting and behavior to acknowledge after-hours calls if you’d like.
Ring Jenny is designed to sound natural and professional, and most callers experience her as a helpful receptionist. By default, she doesn’t volunteer that she’s an AI. If you’d prefer full transparency with your callers, you can configure Ring Jenny to disclose that she’s an AI assistant — go to Dashboard > Customize > Greeting to adjust her introduction.
Yes — you can give your AI receptionist any name that fits your brand. Go to Dashboard > Customize > Greeting and enter the name you’d like her to use when answering calls. Your customers will hear that name instead of “Ring Jenny” throughout every interaction.
The fastest way to pause Ring Jenny is to disable call forwarding on your phone. Once forwarding is off, calls ring directly to you just as they did before Ring Jenny. When you’re ready for Ring Jenny to start answering again, re-enable call forwarding to your Ring Jenny forwarding number. No changes are needed inside the dashboard.
Yes — Ring Jenny encrypts all calls in transit and stores recordings and transcripts securely. Access to your call data is restricted to you and any team members you explicitly invite in Dashboard > Settings > Team. Ring Jenny does not sell or share your call data with third parties.
Each Ring Jenny subscription covers one phone number. If you operate multiple locations with separate numbers, each location needs its own subscription. Contact support@ringjenny.com to discuss multi-location pricing and setup — the team can help you find the best arrangement for your business.
Lunacal AI Scheduling is the free AI-powered calendar tool Ring Jenny uses to book appointments. It powers Ring Jenny’s ability to check your availability and schedule appointments directly during a call — no separate Lunacal account or subscription is required. Connect your Lunacal calendar in Dashboard > Integrations to get set up.
Appointment booking through Ring Jenny is available on the Scale and Growth plans only. You can connect Lunacal on any plan, but Ring Jenny will only offer to book appointments for customers on an eligible plan.
Yes — go to Dashboard > Call History and click the Export button to download your call records as a CSV file. The export includes caller information, call duration, timestamps, and outcome details. You can use this data for reporting, follow-ups, or importing into a CRM.

Still have questions? Contact Support

The Ring Jenny support team is here to help. Email us at support@ringjenny.com and we’ll get back to you as quickly as possible.