Appointment booking is available on the Scale (299/mo) plans. Upgrade anytime from Dashboard > Billing.
How It Works
When a caller asks to schedule an appointment, Ring Jenny takes over the entire booking flow automatically.1
Caller requests an appointment
The caller says something like “I’d like to book a consultation” or “Can I schedule a visit?” Ring Jenny recognizes the intent instantly.
2
Ring Jenny checks your calendar
Ring Jenny queries your connected Lunacal calendar in real time and retrieves your next available openings based on your availability hours and buffer settings.
3
Ring Jenny offers time slots
Ring Jenny reads out 2–3 available options to the caller and lets them choose the time that works best.
4
Booking is confirmed
Once the caller picks a slot, Ring Jenny confirms the appointment out loud and creates the calendar entry immediately.
5
SMS confirmation is sent to the caller
Before the call ends, the caller automatically receives a text message with the date, time, and any instructions you’ve configured (e.g., parking info, what to bring).
Set Up Appointment Booking
1
Connect your Lunacal calendar
Go to Dashboard > Integrations > Calendar and connect your Lunacal account. Lunacal AI Scheduling is included free with all Ring Jenny plans — no separate subscription required.
2
Set your availability and buffer time
Inside Lunacal, define your working hours and add buffer time between appointments. Buffer time prevents Ring Jenny from scheduling back-to-back bookings without a break.
3
Enable Appointment Booking on your agent
Navigate to Dashboard > Settings > Agent and toggle on Appointment Booking. This tells Ring Jenny to actively offer scheduling during calls.
4
Test with a live call
Call your Ring Jenny number and say you’d like to book an appointment. Verify that Ring Jenny offers real slots, confirms the booking, and sends the SMS confirmation to your test number.
SMS Confirmation for Callers
After every successful booking, the caller automatically receives an SMS confirmation containing:Appointment Details
The confirmed date and time of the appointment, formatted clearly.
Your Custom Instructions
Any notes you’ve added — location directions, what to prepare, cancellation policy, etc.
Reschedule & Cancel Link
A link the caller can tap to manage their appointment without calling back.
Your Business Name
The confirmation is sent under your business identity so callers recognize it immediately.
Reschedules and Cancellations
Callers who need to change or cancel their appointment can tap the link included in their confirmation text. The link takes them to your Lunacal booking page where they can self-manage their appointment — no call required, no manual work for you.Frequently Asked Questions
What if my calendar has no available slots?
What if my calendar has no available slots?
Ring Jenny will let the caller know that no openings are currently available and offer to take a message or suggest they call back. You can also configure Ring Jenny to offer a callback option in your agent settings.
Can I customize the SMS confirmation message?
Can I customize the SMS confirmation message?
Yes. Go to Dashboard > Settings > Appointment Booking to edit the confirmation message template. Add your address, special instructions, or any other details you want every caller to receive.
Does Lunacal cost extra?
Does Lunacal cost extra?
No. Lunacal AI Scheduling is included at no additional cost with all Ring Jenny plans, including the base Starter plan. Appointment booking activation, however, requires Scale or Growth.
What happens if the caller doesn't have a phone number that can receive SMS?
What happens if the caller doesn't have a phone number that can receive SMS?
Ring Jenny will still confirm the booking verbally on the call. The SMS confirmation is sent when possible; if delivery fails, the appointment is still created on your calendar.