How It Works
When a caller asks to book an appointment, Ring Jenny will:- Check your availability (based on your Ring Jenny business hours + Google Calendar free/busy data)
- Offer 2–3 appointment time options
- Collect required information from the caller
- Create the event directly in your Google Calendar
Information Ring Jenny Collects from Callers
When scheduling an appointment, Ring Jenny will ask the caller for:- First & last name (required)
- Email address (required)
- Custom questions (if configured in your Ring Jenny admin)
Connecting Google Calendar
- Log into Ring Jenny Admin
- Navigate to Integrations → Google Calendar
- Click Connect Calendar
- Complete the Google OAuth authorization
- Toggle on Schedule Directly in the Appointments settings to enable
What permissions Google requires
You’ll be asked to grant access for:- Viewing free/busy availability
- Creating calendar events
Re-syncing Your Calendar
If you change important settings in your Google Calendar—like timezone or default calendar—just click Resync Google Calendar inside Ring Jenny Admin so we can pull your updated configuration.Using Appointment Links vs Direct Scheduling
You can choose to use appointment links or direct scheduling—but not both at the same time. Pro-tip: Make sure you check your Text-a-link Departments as well. Delete any that offer to send a link to book an appointment.FAQs
Can I choose a different calendar for Ring Jenny to schedule into? Not yet. V1 always schedules to your default calendar. Calendar selection will be added in a future update. Does Ring Jenny send a booking confirmation email? No. Booking confirmation emails and reminders are sent from your Google Calendar account. Can I add more guests to the event automatically? In V1, only the caller and calendar owner are added. Additional invitees will be added in future versions. Can Ring Jenny reschedule or cancel appointments? Not yet, but it’s planned for a future release. Does Ring Jenny look up previous appointment history? Not yet, but let us know if you want this! Ring Jenny is offering to text a link to book an appointment instead of offering to book it directly with the customer during the call. Check your text-a-link scenarios and FAQs. Ensure none of them reference sending a link to book an appointment. Can I connect one of my Google Booking Pages so Ring Jenny can use those settings? Unfortunately no. Google does not provide access for third-parties to access setting configurations within Booking Pages. Can I connect multiple calendar integrations? Not at this time.Best Practices
- Keep your Ring Jenny business hours updated—they define what times Ring Jenny will offer.
- Use clear naming for the appointment title (e.g., Consultation, New Client Session).
- Make sure your Google Calendar timezone is correct and resync if changed.