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While training gives Ring Jenny a broad understanding of your business, FAQs give you precise control over specific answers. When a caller asks a question that matches one of your FAQs, Ring Jenny delivers your exact scripted response — word for word — rather than generating a general answer from your training data. This is especially useful for pricing, policies, guarantees, and anything where consistency matters.

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How FAQs Work with Training Data

Ring Jenny uses both training data and FAQs together on every call. Training provides the background context — your business type, services, location, and hours. FAQs provide exact scripted answers for the specific questions you care about most. When a caller’s question matches an FAQ, the FAQ answer takes priority.
You don’t need an FAQ for every possible question. Use FAQs for the questions where the exact wording of your answer matters — pricing, policies, guarantees, and calls to action like booking or getting a quote.

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How to Add FAQs

1

Go to Agent Settings > FAQs

Log in to your Ring Jenny dashboard and click FAQs from the navigation bar. You’ll see a list of any FAQs you’ve already added, plus the option to create new ones.
2

Click 'Add FAQ'

Click the Add FAQ button in the top right corner. A form will appear with two fields: Question and Answer.
3

Enter the Question

Type the question the way your customers actually ask it over the phone. You don’t need to cover every possible variation — Ring Jenny understands natural language and will match similar phrasings automatically. For example, entering “Do you offer free estimates?” will also match “Is the estimate free?” and “How much does a quote cost?”
4

Write Your Answer

Type the exact response you want Ring Jenny to say. Write it as you would speak it on a phone call — conversational, clear, and concise. Aim for 2–3 sentences at most.
5

Save the FAQ

Click Save to add the FAQ to Ring Jenny’s knowledge base. It becomes active immediately on all incoming calls.
6

Repeat for Your Top Questions

Work through your most-asked questions one by one. Start with the highest-volume topics — hours, pricing, location, services — and add more over time as you identify gaps from your call transcripts.
After adding your FAQs, call your Ring Jenny forwarding number and ask each question out loud. This is the fastest way to confirm Ring Jenny is delivering your scripted answers correctly before your customers call.

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Example FAQs

Use these examples as templates — replace the details with your own information.
Question: What are your hours?Answer: “We’re open Monday through Friday from 8am to 6pm, and Saturdays from 9am to 3pm. We’re closed on Sundays.”
Question: Do you offer free estimates?Answer: “Yes! We offer free in-home estimates with no obligation. I can book one for you right now if you’d like — it only takes a minute.”
Question: How much does it cost?Answer: “Our pricing depends on the scope of the work, but most standard jobs start at $99. I can have someone call you back with an exact quote, or I can book a free estimate at a time that works for you.”
Question: What forms of payment do you accept?Answer: “We accept all major credit cards, cash, and Zelle. We don’t accept personal checks at this time.”
Question: Do you service my area?Answer: “We serve the greater [City] area, including [Neighborhood A], [Neighborhood B], and [Neighborhood C]. If you’re not sure whether we come to your location, I can take your zip code and have someone confirm with you.”

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FAQ Writing Tips

Write for the phone, not the page

Your FAQ answers will be spoken aloud. Read them out loud before saving — if they sound stiff or written, rewrite them in a more natural speaking voice.

Keep answers to 2–3 sentences

Callers lose focus quickly. A concise answer is more effective than a thorough one — if a caller needs more detail, Ring Jenny can take a message or book a callback.

Start with your highest-volume questions

Check your call transcripts for recurring questions. Add FAQs for those first — they’ll have the biggest impact on call quality right away.

Include a call to action where it fits

If the answer to a question naturally leads to booking or a callback, include that prompt in the answer. For example: “I can book that for you right now if you’d like.”
Don’t paste lengthy paragraphs as FAQ answers. Long responses are harder for callers to follow when spoken aloud and can make Ring Jenny sound like it’s reading from a document. Keep answers brief and conversational.