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Stay on top of every call without being tethered to your phone. Ring Jenny sends you an instant SMS and email notification the moment a call ends — so you always know who called, what they needed, and what Ring Jenny did about it.

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What Each Notification Contains

Every notification gives you the full picture at a glance, whether you’re reading it on your phone or in your inbox.

Caller Identity

The caller’s name (if provided) and phone number, so you know exactly who reached out.

Call Summary

A plain-language summary of what the caller wanted — written by Ring Jenny’s AI, not a raw transcript.

Action Taken

What Ring Jenny did: booked an appointment, took a message, transferred the call, or blocked spam.

Time & Duration

The exact time the call came in and how long the conversation lasted.

Transcript & Recording Link

A direct link to the full call transcript and audio recording in your dashboard.
Notification delivery typically occurs within 30 seconds of the call ending. Both SMS and email are sent simultaneously unless you’ve customized your delivery preferences.

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Set Up and Customize Notifications

Notifications are turned on by default the moment your Ring Jenny account is active. To adjust your preferences, go to Dashboard > Settings > Notifications.
1

Add notification recipients

By default, notifications go to the account owner. Click Add Recipient to include team members, managers, or any other phone number or email address that should receive alerts.
2

Choose your delivery method

For each recipient, choose how they should receive notifications: SMS only, Email only, or Both. Different recipients can have different preferences.
3

Set notification hours

Define the window during which SMS notifications should be sent. For example, restrict SMS to 7am–9pm so your team isn’t woken up by late-night call alerts. Email notifications can run on a separate schedule.
4

Configure urgent call escalation

Mark certain call types as Urgent — for example, calls where the caller mentions an emergency, a complaint, or a specific keyword. Urgent notifications bypass your notification hour restrictions and are delivered immediately, any time of day.
Add your whole team to notifications so the right person can follow up quickly. A front-desk call can notify the receptionist while a billing-related call notifies the finance lead — set it up once and let Ring Jenny route the context automatically.

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Notification Customization Options

Add as many recipients as you need. Each person can have their own delivery preferences — one team member might prefer SMS only while another wants both SMS and email.
Set a start and end time for SMS delivery. Calls outside that window still generate notifications — they’re just held and delivered as email, or queued for the next SMS delivery window, depending on your settings.
Define what makes a call urgent — a keyword, a call type, or a trigger phrase. Urgent calls always notify you immediately, regardless of your notification hour settings. Use this for after-hours emergencies or high-priority callers.
Choose which fields appear in each notification. Trim it down to just the essentials for SMS, or include the full detail set in email.

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Caller Confirmations vs. Your Notifications

These are two separate notification flows. Your notifications go to you and your team. When Ring Jenny books an appointment, the caller automatically receives their own SMS confirmation with the appointment details. These are independent — the caller’s confirmation text does not replace your notification, and your notification is not visible to the caller.

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Frequently Asked Questions

You can disable SMS entirely for any recipient and use email only. Go to Dashboard > Settings > Notifications, select the recipient, and set delivery to Email only.
Ring Jenny answers every call, so there are no missed calls once Ring Jenny is active. You’ll receive a notification for every handled call. If you want to distinguish call types, use the call outcome filter in your notification settings to surface specific call categories.
SMS notifications include the caller’s phone number. Tap it to call back directly from your phone. The email notification also includes the number as a clickable link.