FAQ Best Practices
If you’re ever unsure about how to train Ring Jenny, just reach out via our customer service chat and a member of the Ring Jenny team will be happy to help you optimize your Ring Jenny agent!What information works well in my FAQ section for Ring Jenny?
- In general if you have an FAQ section on your site or in a business pamphlet, you can copy those directly into FAQs in the dashboard. Ring Jenny will identify when asked these questions and respond to the caller with the relevant response.
- We also recommend adding information such as service areas or holiday hours to your FAQ area.
What shouldn’t I put in my FAQs?
- We do not recommend inputting entire urls into your FAQs as Ring Jenny will read them letter by letter. Instead we recommend putting an answer such as “Visit the Pricing page on our website for detailed plan information” or writing the URL phonetically such as: hey ring jenny dot com
- We do not recommend attempting to add complex systems such as a schedule via the manual FAQ section.
Formatting Tips
If you are entering your FAQs manually via UI
- Enter your FAQs just as you would if a human was going to read them on your website, using clear and concise language